We are looking for a firebrand customer success rockstar. We are not looking for someone who can just handle customer facing issues but also anticipate and resolve them proactively.You can expect a flat hierarchy and a fast paced environment. Oh, you also get the expert guidance from 3 founders who have built other companies and are experts in data science+tech+entrepreneurship.
An ideal candidate? Yes, if...
- You empathise with clients and put them at ease
- You genuinely and actively listen to customers, understand their requirements and proactively work on solving bottlenecks
- You are able to quickly run a problem analysis and work backwards on customer requirements
If you have worked with a startup or product based company then that's an added bonus!
- Handle customer queries - Simple, exotic and all in between
- Uncover issues that cause customer dissatisfaction, anxiety or irritation
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
- Proactively reach out to customers anticipating where they may have a need for support
If this sounds like something you enjoy, then do apply. We'd love to hear from you!