Privacy Policy

Last modified: August 10, 2016

This Privacy Statement applies to “” owned and operated by PipeCandy Inc. doing business as “PipeCandy”. At PipeCandy, your privacy is always at the top of our priorities, and we are focused on protecting it from unauthorized access.

This Privacy & Security Policy is in addition to and supplements our Terms of Service and lays out how we collect, store,use and disseminate information from or about you through our website and the PipeCandy service. Users can access the PipeCandy service (the “Service”) via our website, applications on Devices, APIs, and third-parties. A “Device” is any device used to access the PipeCandy Service, including without limitation a computer, mobile phone, tablet, or other electronic device. By using our Service you are consenting to the collection, transfer, processing, storage, dissemination and other uses described in this Privacy & Security Policy. The use of information collected through our service shall be limited to the purpose of providing the service for which the PipeCandy client (“Client”) has engaged PipeCandy.

The Information We Collect And Store

PipeCandy employees are prohibited from seeing the content of the data you import into your PipeCandy account, except as per the provisions of this Privacy & Security Policy. In the case that you request our help to resolve your support issues relating to that data or use PipeCandy’s Concierge service, PipeCandy employees may access the relevant data and your support request or partaking the Concierge service is considered as an approval to view your data.

We may collect and store the following information when running the PipeCandy Service: Information You Provide. When you register for an account, we collect some personal information, such as your name, phone number, credit card or other billing information, email address, and home and business postal addresses. You may also ask us to import your contacts and email history by giving us access to your third party services (for example, your corporate email account, CRM etc.) or to use your social networking information if you give us access to your account on social network connection services. By offering access to such services you certify that you are authorized to offer access to the said systems by your employer, if such systems are used by you as a part of your employment. In fact, in order to use our Service you must link a third party email account to your PipeCandy account. We then import, create, and update versions of your address book and emails for you to access in PipeCandy. You will also have the option to import and update versions of your calendar, social media contacts, and mobile phone call history, and you can later choose to upload files to, or provide comments through, PipeCandy. When you invite others to join PipeCandy by using the Service, we send them an email for that invitation at the email addresses assigned to them in your address book.

Collection and Use of 3rd Party Personal Information

You may also provide personal information about other people, such as their email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.

Your Data and Other Information About You

With your permission (which you grant by signing up for or beginning to use our Service), PipeCandy collects and stores information you provide or that we collect in order to administer our Services and/or as otherwise described in this Privacy & Security Policy or our Terms of Service. If you or another user uploads a file to PipeCandy that has been previously uploaded by you or another user, we may associate all or a portion of the previous file with the applicable accounts rather than storing duplicates.

Our Data and the information we collect for you

You may request PipeCandy to collect new information to supplement the information you might already have (or) you may request us to collect new information as a part of usage of PipeCandy services. In such cases, the information PipeCandy collects belongs to PipeCandy and a copy of the same is made available to you on a perpetual license basis. You may not resell or gift such data without explicit written consent of PipeCandy.

Log Data

When you use PipeCandy, we automatically collect certain information from your Device, its software, and your activity using the Services. This may include, for example (but without limitation), the Device’s Internet Protocol (“IP”) address, browser type, the web page visited before or after you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata, and interactions with the Service.

We do not link this automatically collected data to other information we collect about you.


PipeCandy and our partners, our subscription billing and online customer support providers, marketing automation service providers use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

We use cookies for to remember users’ settings for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

We use Local Storage Objects such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5.

Social Media Widgets/Buttons

Our website includes social media features, such as the Facebook Like button and widgets, such as the “Share This” button for Twitter and LinkedIn. These features may collect your IP address and the page you are visiting on our site, and they may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

How We Use Personal Information

In the course of using the Service, we may collect or otherwise obtain information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to recommend follow-up reminders, assign tasks, or personalize the service, and (iv) to provide or offer software updates and product announcements, (v) anonymized & desensitized of any personally identifiable information and used at to derive user base related insights at an aggregate level. If you no longer wish to receive communications from us that are not required for the Service, please follow the “unsubscribe” instructions provided in any of those communications, or update your account settings information.

Information Sharing and Disclosure by Us No Sale of Personal Information

We do not sell Personal Information to third parties.

Service Providers, Business Partners and Others

We may use certain trusted third-party companies and individuals to help us provide, analyze, and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service’s features). These third parties may have access to your information for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

Third-Party Applications

Our website includes links to other websites whose privacy practices may differ from those of PipeCandy. As of the date this policy went into effect, PipeCandy has never and will not share your information with a third-party application. If you submit personal information to any of those websites, your information is governed by their privacy policies. In the future, with your consent, we may share your information with a third-party application (for example when you choose to access our Services through such an application). We are not responsible for what those parties do with your information, so you should make sure you trust the application and that it has a privacy policy that is acceptable to you.

Compliance with Laws and Law Enforcement Requests; Protection of PipeCandy’s Rights

We may disclose to third parties data stored in your PipeCandy account and information about you that we collect only in the ways that are described in this privacy policy and when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation, or compulsory legal request, such as to comply with a subpoena; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of PipeCandy or its users; or (d) to protect PipeCandy’s rights. If we provide any data stored in your PipeCandy account to a law enforcement agency, we will remove PipeCandy’s encryption from the information before providing it to law enforcement. However, PipeCandy will not be able to decrypt anything that you encrypted prior to uploading it to PipeCandy.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email, sign in notification, and/or a prominent notice on our website) if that happens or if your information otherwise becomes subject to a different privacy policy in lieu of this one. We will also notify you of choices you may have regarding the information.

Changing or Deleting Your Information

If you are a registered user, you may review, update, correct, or delete certain Personal Information provided in your registration or account profile by changing your account settings. If your personal information changes, or if you no longer desire our Service, you may update or delete it by making the change in your account settings, although (in some cases) we may retain copies of your information if required by law, to protect our rights, or if it is not technically reasonably feasible to remove it. For questions about your Personal Information on our Service, please contact or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your inquiry within 30 days.

Data Retention

Our intention is to retain your information for as long as your account is active or as needed to provide you with the Services. If you wish to cancel your account or request that we no longer use your information to provide you Services, you may delete your account. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically reasonably feasible to remove it. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, we do not delete information from our servers files if you have that information in common with other users.


If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or you can contact us at


Our website may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information. If this is the case, we will let you know and indicate why.


PipeCandy stresses its privacy and security standards. Although no one can guarantee absolute security, we regularly re-evaluate our privacy and security policies in order to adapt to new challenges. We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at

Changes to our Privacy & Security Policy

If we make a change to this privacy policy, we will provide you with notice (for example, by email, a sign-in notification, or some other means) prior to the change becoming effective. By continuing to use the Service after those changes become effective, you are agreeing to be bound by the revised Privacy and Security Policy; if you do not agree to the change, simply don’t use the Service after the change is effective, in which case the change will not apply to you.

Information Related to Data Collected through the PipeCandy Platform Choice

We collect information for our clients. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.

Service Provider, Sub-Processors/Onward Transfer

PipeCandy may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice, as well as the service agreements with our Clients.

Access to Data Controlled by our Clients

PipeCandy has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to the PipeCandy’s Client. If the Client requests PipeCandy to remove the data, we will respond to the request within 30 business days.

PipeCandy has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to the PipeCandy’s Client. If the Client requests PipeCandy to remove the data, we will respond to the request within 30 business days.

PipeCandy will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. PipeCandy will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreement.